Useful Information

Policies

Additional Drivers must appear at the rental counter with the Primary Renter, and must qualify with a valid driver's license in their own name. There may be charges for additional drivers, unless other contractual conditions apply.

After Hour Returns are allowed. Park the vehicle in the designated Hertz/Thrifty stalls. Lock all doors, record the return date and time, mileage, and tank level on rental agreement jacket. Place keys and rental agreement in the drop box located at the rental counter. Remember to take your personal belongings with you. Location will e-mail copy of rental receipt. Customers who return after the rental location has closed are considered to still be in possession of the rental vehicle, and are therefore responsible for the vehicle until the rental location reopens and takes possession. Charges are final once the contract is closed the next morning.

Loss Damage Waiver (LDW) is offered at the time of rental. Additional charges apply. Acceptance of the Loss Damage Waiver relieves the renter and authorized additional drivers of responsibility for loss of, or damage to the rental car, when they comply with the terms and conditions listed on the rental agreement. All coverages are optional. If the Loss Damage Waiver (LDW) is declined, customers may be responsible for any loss or damage to the rental vehicle regardless of fault.

Driving is restricted to the following Provinces: AB, BC, MB, NB, NS, ON, QC & SK. When driving into the United States, you will need a copy of your rental agreement and will need to obtain a pass from the Border Guard, at time of entry. Advise counter agent upon arrival of your intent to cross the U.S. border and return to the renting location. Vehicles are not permitted to travel into Alaska, the Yukon, the Northwest Territories, Nunavut, or Mexico. Vehicles must be returned to the location from which they were rented, unless prior authorization has been given by the rental car company at the time of the reservation that the vehicle can be returned to a different location. No off-road driving is permitted.

An Early Return Fee of up to 32.50CAD will be applied if You return the Vehicle more than 24 hours before the date and time previously scheduled, and You fail to notify us more than 24 hours in advance of such change by calling us at 1-888-283-0898. This Fee will be applied in addition to any change in rental rate that occurs as a result of reducing Your rental timeframe.

Blue Chip Rewards service is available during the locations regular hours of operation. Blue Chip Members should proceed to the rental counter to retrieve their rental agreement and keys to the vehicle.

To qualify to rent the Thrifty vehicle, the renter must present at the time of rental a valid driver’s license and valid major credit card in the renter's own name with available credit. At the time of rental, an authorized hold will be secured on your credit card provided to cover the estimated rental charges and any additional charges that may be incurred. These funds will not be available for your use. We will place an authorization amount of up to 200.00CAD or 20% of the estimated rental charges, depending on rental location and card used. If Thrifty cannot secure credit approval for this amount and/or proper identification credentials are not supplied, Thrifty will decline your rental. When the rental is over we will process the reversal, but the bank may take time to post it back to the account. The rental car company will not be responsible for any returned checks or overdraft fees incurred. Debit Check Cards, Prepaid Credit Cards, Gift Cards, Travelers Checks, Personal Checks, Money Orders, Cash and the small key ring credit cards are NOT accepted for payment in Canada.

When the renter chooses to receive Frequent Flyer miles, we will collect a Frequent Flyer surcharge, not to exceed 1.50CAD per day, at the time of rental to offset a portion of the annual cost of participation in the Frequent

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Flyer program.

Reservations will be honored for 6 hours after original scheduled pick up time unless the location is closed. Customers with reservations who experience weather or mechanical delays with airlines will be accommodated.

A Late Return Fee of up to 20.50CAD, up to a maximum of five (5) days/102.50CAD, will be applied if You return the Vehicle more than 12 hours after the date and time previously scheduled, and You failed to notify us of such change more than 24 hours prior to Your scheduled return time by calling us at 1-888-283-0898. This Fee will be applied in addition to any change in rental rate that occurs as a result of extending Your rental.

To report or check on an item left in the rental car or at the rental counter, please contact our First Notice of Loss Department at (877) 584-7159 or visit the Lost & Found page on our website, complete and submit the interactive form: Travel Center\Lost & Found. We are not and will not be responsible or liable for unclaimed items which are disposed or salvaged.

We prohibit smoking in ALL vehicles. If any evidence of smoking is found, a cleaning fee will apply.

One-way Rentals consist of picking up a rental vehicle in one city and returning to another city or location. These types of rentals are subject to availability. There may be drop charges or mileage charges for one-way rentals in addition to the rental rate.

Customers are required to contact us to extend the rental if the vehicle will not be returned by the due date on the rental agreement. If the vehicle is overdue, and customers fail to contact us, an Overdue Administrative Fee may be charged to offset our administrative efforts and related costs.

The Rental Counter is in the Arrivals area directly across from the Information Desk. Vehicles are in the Rental Car Return area.

Customers who do not purchase our refueling option must refill the vehicle within a 10-kilometer radius of the rental return facility and present a fuel receipt to avoid refueling charges. No refunds or credits will be given for unused fuel.

A valid driver's license in the customer's own name must be presented at the time of pick up. The minimum age to rent a vehicle at most locations in the United States and Canada is 20 years of age. In Michigan, New York, and the province of Quebec, the minimum age to rent a vehicle is 18. Please see special Vehicle Requirements. Renters under 25 may be subject to an additional fee. First time renters may be subject to an electronic verification of their driver’s license at a fee of 1.99CAD per rental. International Renters must present a valid license from their country of residence. An International Driving Permit (IDP) is strongly recommended for a driver’s license that is in a language other than English. Renters with driver’s licenses issued outside of Canada must provide a valid passport. Learner Permits or Photocopies are NOT accepted.

Any changes to your reservation or rental may result in a change of rate or additional fees. Rates are subject to increase if customers return the rental vehicle more than 24 hours before or after the scheduled return time. No refunds or credits will be given for unused days.

A Return Change Fee of 12.99CAD will be applied if You return the Vehicle to a different location from that which was scheduled, or if You return more than 24 hours before or 12 hours after the date and time previously scheduled, and You notify us of an early return or return location change more than 24 hours in advance of the applicable return, or for an extension of Your rental, notify us by the return date and time previously scheduled. You may notify us by calling 1-888-283-0898. This fee will be applied in addition to any increase in rate that may occur as a result of changing the drop off location or the timeframe of Your rental.

We provide vehicles equipped with Hand Controls/Spinner Knobs at no extra charge for physically challenged customers. An advance notification of 24-

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72 hours is required. For customers with a hearing or speech disability who are inquiring about making a reservation, please contact our Internet Helpdesk at InternetHelpDesk@thrifty.com Drivers for people with visual or physical disabilities who hold a valid driver's license and are at least 25 years of age may drive the rental car rented by the person for whom they are driving. Such drivers are additional drivers under the terms of the rental agreement. Additional Drivers must appear at the rental counter with the Primary Renter. Please note – while we can provide hand controls/spinner knobs on certain vehicles within our fleet, due to customer safety concerns and vehicle availability considerations, we cannot provide adaptive driving devices on every model or confirm a make or model for a reservation. Customers will need to bring their own disabled parking permit as we DO NOT provide an International Symbol of Accessibility Parking Permit or ISA.

Provincial and/or local taxes may be applied to the rental. Customers who rent from an on-airport or airport serving rental facility where the rental car company is a provider may be subject to the airport fees.

Customers will be charged for any Tolls, Parking and Traffic charges, violation fines/penalties incurred, plus applicable administrative fees. Any driving violations or accidents may disqualify the renter.